Comments on: Giving “Wow” Service = More Sales

By: Ali Davies

Ali Davies — Tue, 12 Oct 2010 12:09:00 +0000

Glad you liked the post. That is such an important point – Customer Service is about what you do, not what you say. Thanks for dropping by my site.

By: lousiaskentproperties

lousiaskentproperties — Mon, 11 Oct 2010 11:19:00 +0000

This post is brilliant; so many companies go on about how important customer service is but not many of them actually carry it out successfully. I will always recommend a company if I have experienced fantastic service from them.

By: Ali Davies

Ali Davies — Wed, 07 Jul 2010 15:45:08 +0000

Thanks Elaine. I think that is an important point to remember – it is how people FEEL about us that will influence their decision to buy and whether they will recommend us to others.

By: Elaine Rogers

Elaine Rogers — Wed, 07 Jul 2010 15:33:02 +0000

Lovely post Ali,
I think emotion (how they FEEL about you) is they key – if your business style sparks the right emotion, you are already a winning a customer

A similar post worth reading here by Emma on Bloggertone – http://bloggertone.com/marketing/2010/07/07/do-…

By: Ali Davies

Ali Davies — Wed, 07 Jul 2010 14:45:08 +0000

Thanks Elaine. I think that is an important point to remember – it is how people FEEL about us that will influence their decision to buy and whether they will recommend us to others.

By: Elaine Rogers

Elaine Rogers — Wed, 07 Jul 2010 14:33:02 +0000

Lovely post Ali,
I think emotion (how they FEEL about you) is they key – if your business style sparks the right emotion, you are already a winning a customer

A similar post worth reading here by Emma on Bloggertone – http://bloggertone.com/marketing/2010/07/07/do-…

By: Ali Davies

Ali Davies — Wed, 07 Jul 2010 11:51:32 +0000

Paul, thanks for your comment. Am more than happy for you to link my blogpost on yours about customer service. I share the positive slant here because people who genuinely want to up their game can hopefully take some “nuggets” from the points made, use them for food for thought and then look to their own business to see where they can upgrade.

By: Ali Davies

Ali Davies — Wed, 07 Jul 2010 11:37:01 +0000

John, thank you so much for sharing this example. What a great example of actually caring enough to go the extra mile. Thanks for dropping by and sharing this.

By: John Finn

John Finn — Wed, 07 Jul 2010 11:23:43 +0000

This is an example of excellent service from Florida Power & Light: several years ago there was a power outage in central Florida during mid-morning. A woman living in a trailer park rang to enquire about how long she was going to be without supply. She was told by the call centre agent that it would, unfortunately, take about 3 hours as it was a major fault. He apologised for the inconvenience. She happened to mention in passing that she was going to miss the latest episode of her favourite soap – which she named – as a result. Again, the call centre agent regretted the disruption but assured her that everything was being done to restore the electricity as soon as possible.

When the customer hung up the agent rang his girlfriend at home and asked her to tape the episode of the soap that the customer mentioned. The following day he put the VHS cassette into a jiffy bag and posted it to the customer with the compliments of Florida Power & Light. That is what going the extra mile is all about.

By: Paul O'Mahony (Cork)

Paul O'Mahony (Cork) — Wed, 07 Jul 2010 11:22:31 +0000

I found your blogpost as a result of our contact on Twitter. It's lovely to read and especially good to read the comments.

We share a passion for excellent customer service. You are kinder than me about it: I'm cross, very cross about how poor most companies are at customer service. I think your positive approach and tone acts as a fine reminder to me that there's more than one way to skin a cat.