Excellent Client and Customer Service is something I feel really passionate about. In fact, I would go one step further and say it isn’t about “Service” it is about “Caring”. Caring about what experience people have when dealing with you; caring about them getting what they want out of your product or service; genuinely caring about them without the “what’s in it for me” goggles on. There is so much mediocre and poor service … [Read more...]

Many people go to networking events with the wrong intention in mind. A lot of people still think the aim of going to networking events is to sell themselves and their products and services. Big mistake. Here's why: How do you feel when, at a networking event, you feel pinned to the wall by some doughnut you have never met who is hellbent on getting you to buy their stuff? Horrible isn’t it? Personally I would never buy off these … [Read more...]

What are your views of Twitter? Raving fan? Can’t stand it? Not interested? Don’t care? I ventured into Twitterland last year as part of checking out all this new fangled social media malarchy. OK, I confess – up until then I had been somewhat of a social media dinosaur. When I first signed up for Twitter I fell into the “so what” category. I couldn’t see what all the fuss was about. I gather that this is quite common for people … [Read more...]