Why the best support for your business is FREE

Why the best support for your business is FREE

In the post The Truth About Loneliness When Running a Business From Home we established that loneliness for parents running a business from home is actually a choice. And we explored some suggestions for eradicating loneliness as a sole trader. One of the keys to eradicating loneliness and creating the success you want is having a good quality support team. Yet many people just don’t do it. Why? Because they think it is going to cost … [Read more...]

4 Lessons in Business Community Building From An Unlikely Source

4 Lessons in business community building from an unlikely source

I love people watching. So much can be learnt just by sitting back and observing. While my son was in hospital recently (more about that here Eradicating Mediocrity (Part 1) – What are you waiting for? ) I had an opportunity to do quite a bit of people watching. You see, hospital time operates in a totally different way to normal time - it goes excruciatingly slowly. So, partaking in a bit of people watching helped pass time. Many of the … [Read more...]

Giving “Wow” Service = More Sales

Wow Service = More Sales

Excellent Client and Customer Service is something I feel really passionate about. In fact, I would go one step further and say it isn’t about “Service” it is about “Caring”. Caring about what experience people have when dealing with you; caring about them getting what they want out of your product or service; genuinely caring about them without the “what’s in it for me” goggles on. There is so much mediocre and poor service … [Read more...]

It’s Half Time. What’s Your Second Half Strategy?

Achieving Goals

I have a real interest in football. Having spent my childhood in Liverpool it would be hard not to! I love the excitement, atmosphere, passion and buzz that it generates. Recently I have been enjoying the World Cup excitement with my family. Even with England (my home country) having a dismal start and Ireland (my adopted country) not even in it at all, it is already getting very exciting. At half time each team has a chance to review their … [Read more...]